Last Updated: Jan 1, 2026
This Privacy Policy explains how Plixel Studios Inc (“Plixel,” “we,” “us,” “our”) collects, uses, discloses, and otherwise processes information about you when you use our websites, applications, and services (collectively, the “Services”).
We may provide additional privacy notices for specific features, products, or regions at the time we collect information.
1) Scope
This Privacy Policy applies to:
- Visitors to our websites
- Users who create accounts and use our production tools (creators, teams, collaborators)
- Users who view, interact with, or subscribe to published content (viewers), if/when enabled.
- People who contact us, sign up for updates, or otherwise interact with us
Enterprise / Business Accounts. If we process personal information on behalf of an enterprise customer under a written agreement (including a Data Processing Addendum), that customer is typically the “controller” and we act as a “processor/service provider” for that data.
2) Information We Collect
The information we collect depends on how you use the Services.
A. Information you provide
- Account information: name, email, password, organization/company, role, and profile settings.
- Billing and transaction information: billing address, plan, invoices, payment status, and limited payment details. Payments are typically processed by our payment processors (e.g., Stripe).
- Creator inputs and content: prompts, scripts, uploaded assets (images, audio, video), project files, shot metadata, and outputs you generate.
- Community and publishing information (if enabled): display name, profile details, comments, ratings, votes, and any content you choose to publish.
- Support and communications: messages you send to support, survey responses, feedback.
B. Information we collect automatically
- Usage data: features used, actions taken, pages/screens viewed, timestamps, and performance logs.
- Device and network data: device type, OS/app version, browser type, IP address, approximate location derived from IP, language settings.
- Cookies and similar technologies: see Section 6.
C. Information from third parties
- Authentication providers: if you sign in using a third-party identity provider, we receive identifiers as permitted by your settings.
- Payment processors: confirmation of payment status and limited billing details.
- Analytics and advertising partners (if enabled): measurement data subject to your cookie choices and applicable law.
3) How We Use Information
We use information to:
- Provide and operate the Services (accounts, generation, project management, collaboration).
- Process transactions (subscriptions, purchases, fraud prevention, invoicing).
- Personalize and improve your experience (preferences; if streaming is enabled, recommendations may rely on viewing and interaction history).
- Maintain safety, security, and integrity (detect abuse, enforce policies, troubleshoot, prevent fraud).
- Analyze performance and improve the Services (debugging, analytics, feature adoption).
- Communicate with you (service messages, support, updates, marketing subject to choices).
- Comply with legal obligations and protect rights, safety, and property.
4) AI, Prompts, and Generated Content
A. Processing to provide the Service
We process prompts, uploads, and project data to generate outputs, run editing/assembly workflows, enable collaboration, and perform quality/safety checks.
B. Improving our models and Services
We may use aggregated and de-identified usage data to improve reliability and performance. We may use content/inputs to improve models only as described in product settings, admin controls, or an explicit feature notice, and enterprise agreements may restrict such use.
C. Publishing visibility (if enabled)
If you publish content for others to view/rate/vote/comment on, that content (and associated information such as display name/profile and engagement metrics) may be visible according to your publishing settings. Public content may be shared or accessed outside the Services.
5) How We Disclose Information
We may disclose information:
- To service providers/processors that help operate the Services (hosting, storage, content delivery, analytics, support, security, payments).
- To payment processors to complete transactions (e.g., Stripe).
- To other users as directed by you (collaborators, viewers if you publish publicly).
- For legal and safety reasons (comply with law, respond to lawful requests, protect rights/safety, investigate abuse/fraud).
- In connection with a corporate transaction (merger, acquisition, financing, bankruptcy, or sale of assets).
- With your consent or at your direction.
Some jurisdictions define “sell”/“share” broadly to include certain advertising/analytics disclosures. See Section 7 (California Privacy Choices).
6) Cookie Policy (Categories + Vendor List)
We use cookies and similar technologies (SDKs, pixels, local storage, and server-side logging) to operate, secure, and improve the Services and, where permitted, to measure marketing effectiveness.
6.1 Cookie categories we use
A. Strictly Necessary (Essential)
Used to provide core functionality: authentication, session management, security, fraud prevention, load balancing, and purchases.
B. Functional
Used to remember preferences and improve usability (e.g., language, workspace settings).
C. Performance / Analytics
Used to understand how the Services are used, measure performance, troubleshoot, and improve features (e.g., page views, button clicks, latency, crash logs).
D. Advertising / Targeting (if enabled)
Used to measure advertising effectiveness and, where permitted, tailor marketing. If you do not enable/consent (where required), we will not set these cookies.
6.2 Typical cookie lifetimes
Cookies may be session cookies (deleted when you close the browser) or persistent cookies (remain until they expire or you delete them). Retention varies by purpose and vendor.
6.3 Vendor list
We may use first-party cookies and third-party vendors that provide services such as:
- Payments: Stripe (payment processing, fraud prevention)
- Hosting / infrastructure: cloud hosting, storage, CDN, and logging providers
- Analytics: product analytics and performance monitoring providers
- Customer support: ticketing, chat, and email support providers
- Security: bot detection, abuse prevention, and identity verification providers
- Marketing (if enabled): campaign measurement and attribution providers
We maintain a current list of cookie/SDK vendors and purposes at: https://www.plixel.ai (or include the list below as an appendix).
6.4 Your cookie controls
- Browser/device controls: you can delete or block cookies via your browser settings.
- Consent controls (where required): you may be offered a cookie banner/consent manager to accept or reject non-essential cookies.
- Opt-out signals: where required, we honor applicable opt-out preference signals (see Section 7 for California/GPC).
7) “Do Not Sell or Share” / California Privacy Choices
This section applies if you are a California resident or if California law otherwise applies.
7.1 Your California rights (summary)
California law provides rights that may include:
- Right to know/access, delete, and correct personal information
- Right to opt out of the “sale” or “sharing” of personal information (as defined by California law)
- Right to not be discriminated against for exercising rights
7.2 Do Not Sell or Share (opt-out)
If we engage in practices that constitute “sale” or “sharing” under California law (commonly tied to certain advertising/analytics activities), you can opt out via:
- “Do Not Sell or Share My Personal Information”: https://www.plixel.ai
- “Limit the Use of My Sensitive Personal Information” (if applicable): https://www.plixel.ai
- Global Privacy Control (GPC): we process opt-out preference signals where required.
7.3 Authorized agents
You may designate an authorized agent to submit requests on your behalf, subject to verification requirements.
7.4 How to submit a request
Email: [email protected]
Web form (optional): https://www.plixel.ai
We will verify your request in a manner consistent with applicable law and may need to retain specific data for legal, security, and fraud-prevention purposes.
8) Data Processing Addendum (DPA) for Enterprise Customers
If you purchase the Services on behalf of a business (or you are an enterprise customer), we offer a Data Processing Addendum that governs how we process personal data as a processor/service provider on your behalf, including security measures, subprocessors, audit/assistance terms, and cross-border transfer mechanisms where applicable.
Our DPA is available at: https://www.plixel.ai (or “available upon request at [email protected]”).
9) Creator Publishing Guidelines + Content Moderation (UGC + Streaming)
If we enable publishing, community, or streaming features, the Services may include user-generated content (“UGC”) such as videos, images, audio, text, comments, ratings, and votes.
9.1 What we may do to keep the platform safe
To maintain safety, legal compliance, and platform integrity, we may:
- Use automated systems and human review to detect or investigate suspected violations
- Allow users to report content and accounts
- Restrict, remove, or down-rank content; suspend accounts; and enforce our rules
9.2 What this means for privacy
When moderation is necessary, we may review and process:
- Published content and associated metadata (timestamps, engagement, identifiers)
- Relevant project data or prompts if tied to a report, abuse investigation, or policy enforcement
- Communications sent to support or moderation channels
We may disclose information as described in Section 5, including to service providers that support trust & safety operations, and to law enforcement where required by law.
9.3 Community Guidelines and enforcement
Your use of publishing/community features is also governed by our Community Guidelines / Acceptable Use Policy: https://www.plixel.ai. (If you do not yet have these pages, add them before turning on public publishing.)
10) Data Retention
We retain personal information for as long as necessary to:
- Provide the Services and maintain your account
- Comply with legal obligations (e.g., tax/accounting)
- Resolve disputes and enforce agreements
- Maintain security and prevent abuse
Retention periods vary by data type and context. You may request deletion (see Section 11), and we will process such requests in a manner consistent with applicable law and legitimate business needs (e.g., security logs, financial records).
11) Your Choices and Rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object, or request portability, and to withdraw consent where applicable.
- Account controls: update profile/workspace settings in your account.
- Marketing emails: unsubscribe using links in emails.
- Cookies: see Section 6 and your browser/device controls.
- Privacy requests: contact [email protected].
12) International Data Transfers
We may process and store information in countries other than where you live. Where required, we use appropriate safeguards for international transfers.
13) Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure.
14) Children’s Privacy
The Services are not directed to children under 16, and we do not knowingly collect personal information from children without appropriate authorization.
15) Third-Party Links and Services
The Services may link to third-party sites or services. Their privacy practices are governed by their own policies.
16) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will update the “Last Updated” date and may provide additional notice where required.
17) Contact Us
Plixel Studios Inc
Mountain View, CA
Email: [email protected]